Sales/Ecom Support

Position Overview

We’re looking for a sales oriented person to take charge in our showroom and dazzle our customers with insights about all of the bikepacking and bicycle touring gear that we offer. We have a great team of mechanics and they could use some help interfacing with our customers. As a small, dynamic business, we are looking for team players who can bring the dynamics, adaptability and excitement to help our team thrive.

On the ecommerce side we need someone to ship, receive, organize and help with customer service. The two sides of this hybrid job fit together quite nicely. Shipping and receiving leads to strong insights into all of the products that you’ll be selling on the sales floor.

What You’ll Be Doing as our Showroom Sales Associate (Contributions Broken Down)

This is a full-time position, Monday through Friday. Hours are optimized to be able to best assist both shop and ecommerce team.

  • Monday: 9a-11a Shipping | 11a-6p Showroom
  • Tuesday: 9a-11a Shipping | 11a-5p Showroom
  • Wednesday: 9a-11a Shipping | 11a-5p Showroom
  • Thursday: 10a-5p Shipping/Ecom (Showroom Backup)
  • Friday: 10a-6p Shipping/Ecom (Showroom Backup)
  • One Saturday per month (Rotate for another day off)
Showroom Sales
  • Sales
    • Welcoming customers.
    • Bicycle and accessory sales.
  • Sales Floor
    • Maintaining and cleaning sales floor.
    • Restocking sales floor.
    • Merchandizing sales floor.
    • Developing and updating sales floor displays.
  • Customer Service
    • Answering shop phone calls/messages.
    • Answering shop emails.
  • Mechanic Support (These are optional support and can be taught as needed)
    • Quick turn-around bicycle repairs. 
    • Building Stock Bikes.
    • Writing repair tickets.
Ecommerce Support
  • Shipping
  • Receiving
  • Warehousing
    • Inventory Counts
    • Cleaning and Organizing
  • Customer Service
    • Answering ecommerce phone calls/messages.
    • Answering ecommerce emails.
  • Contributing to Ecommerce Marketing (not required)
    • If you have skills in writing, photography, videography or social media we may be able to utilize it in some of our marketing.
Overall/Team Work
  • Work with ecommerce team on buying decisions.
  • Maintain a safe and organized work environment.
  • Be an ambassador for bicycle camping and the Campfire brand.
  • Assist in hosting Campfire events and rides.
  • Weekly contribution to our Campfire Tidbits email (Here is a recent example)

Your Capabilities

  • A passion for bicycles and mechanical aptitude.
  • Some bike shop mechanical experience.
  • Desire to be a constant learner.
  • Comfort working in a fast paced environment.
  • Computer and systems literacy to work with our ecommerce team.
  • Detail oriented work focus for both ecommerce and shop support.
  • Strong communication skills.
  • Ability to solve problems with creativity and safety in mind.
  • Care and appreciation for the customer experience.

This Could Be You If…

Excellent candidates for this role will be drawn towards the opportunity to combine their professional skills with a passion for cycling and the outdoors. This could be you if…

  • Ideally you are an experienced bicycle sales person with 2+ years experience working in the bicycle shop environment. However, if you qualify strongly in other aspects and you have retail rather than bike shop specific experience, this may still be a great fit.
  • You are attuned to bikepacking bicycles and related products.
  • You are highly organized with great attention to detail, including being very diligent about maintaining safe, organized and clean working environments.
  • You are a great communicator with customers and employees.
  • You are comfortable supporting your co-workers in their roles while also appreciative of the benefit of them supporting you.
  • You are ready to learn about and embrace the bikepacking lifestyle. From the products to the lifestyle to the community there are many awesome things to absorb and for someone with a great set of retail sales skills, this job can be a great opportunity to break into the bicycle industry.
  • You are a dedicated, possibly life long (long term) cyclist. If you are not already a bikepacker you are ready to become one.

Why Work With Us?

For the right person, working at Campfire Cycling will be a highly rewarding experience. And your efforts will have a direct impact on inspiring people to get out and adventure by bike.

  • You will work with and learn from a very talented team of dedicated and passionate cycling industry professionals.
  • For someone who loves bicycles, bikepacking and bicycle touring, this job puts you in close contact with a community of passionate folks. From the products we sell, to the city that we are in, to our customers, Campfire Cycling is very much a part of the bikepacking community.
  • You will inherently become a bicycling advocate as part of what you do with Campfire Cycling. IMHO, bicycle shops are the backbone of bicycle advocacy and doing positive work in a bicycle shop is highly positive work for humanity.
  • Campfire Cycling is committed to creating a work culture where all identities feel welcome and comfortable in being and expressing themselves. We embrace all genders, ages, cultures, ancestries, ethnicities, races, colors, sexual orientations, physical abilities, learning styles, religions, familial statuses, marital statuses, occupations, veteran statuses, nationalities, citizenships, socio-economic statuses, and the many forms of composite subjectivity and life experiences.

About Us

We are a small team of cyclists focused on running a great bike shop with a specialty focus on bikepacking.

Campfire Cycling was launched 5 years ago. We grew up in the pandemic and its been a wild ride to say the least. While there have been plenty of sticky spots, we’ve managed to find our way, establish our brand and grow our team and offerings. Learn about our story and our team.

Salary & Benefits

  • $20-$23 Hour DOE
  • Quarterly bonuses.
  • 2 weeks (10 days) PTO.
  • Access to wholesale pricing and pro deals on cycling and camping gear.

Ready to Apply?

To apply please answer the following questions:

  1. Why are you interested in this position?
  2. Describe your experience in bicycle shop sales.
  3. Describe your experience and involvement with cycling, bikepacking, bicycling communities and the bicycling industry.
  4. Describe your experience related to ecommerce and/or fulfillment.
  5. Is there anything you’ve created that’s public and online that would help us to get to know you better? (Blog, photography portfolio, videos, music, etc)

Send your answers to info@campfirecycling.com with the subject line “I’m Campfire’s next hire!” Please include your resume.

Apply by April 2nd:

Our Screening & Interview process is as follows. We will let you know at each step if you are proceeding to the next step or not. There may be multiple week delays before you here from us after each step.

  • Step 1: Email us, answering the above 4 questions.
  • Step 2: Fill out our application that we will email to you if you’ve made it to this step.
  • Step 3: Join us for a 30 minute zoom interview.
  • Step 4: Join us for a 60-90 minute in-person interview (or via zoom if not local)
  • Additional steps may vary.

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